A dunning program establishes when overdue accounts receive reminders, how billing or collection teams handle promised payments and disputes, and when an account is escalated to a different workflow. In business-to-business settings, the cadence often reflects commercial terms and the customer relationship. In consumer collections, communication content, timing, and channels require a separate legal and compliance assessment.
Collections Operations
Canonical Defined Term
Dunning Management
IN PLAIN WORDS
Sources listed on this page
Dunning management is the planned sequence of payment reminders, account notices, and escalation steps used to address overdue balances.
HOW IT IS USED
How this term is used
What the law covers
Dunning is a business-process term, not a substitute for legal compliance. Regulation F applies to debt collectors covered by the FDCPA and governs specified consumer-debt communications; it does not automatically govern commercial receivables or all creditors.
This note is informational. It is not legal, credit, or tax advice. Check the cited source and its date before you rely on it.
Why this matters
A documented escalation process can prevent avoidable aging while giving disputed invoices and vulnerable customers an appropriate path for review.
FAQ
What does Dunning Management mean?
Dunning management is the planned sequence of payment reminders, account notices, and escalation steps used to address overdue balances.
Which official source covers Dunning Management?
The sources at the bottom of this page link the statute, rule, or agency document this entry relies on. Check the date on that source before you rely on it.
What else is Dunning Management called?
Other names used for this term include Dunning process, Payment reminder workflow, Collections cadence, Delinquency notices.
Sources
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