RESEARCH ARCHIVE

Analysis for receivables decisions (Page 27)

Source-backed reporting and explainers on charge-offs, past-due balances, recoveries, portfolio transactions, collections operations, and regulatory change.

How to Find Out Who Owns or Collects a Debt

If you are contacted about an unfamiliar or older account, identify the party seeking payment before making a decision. Compare your records, the original creditor's response, any validation notice, and the account information on your credit reports, while keeping state-law and timing issues in view. Published by Search Receivables, a research publication for the receivables industry edited by Jeffery Hartman.

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April 6, 2019

Managing “Scam Likely” Call Labels for Collection Agencies

A “Scam Likely” or similar call label is generally a carrier or analytics signal, not a legal finding about an agency. This guide explains what caller-ID authentication can do, how agencies can investigate a label responsibly, and why consumer-protection obligations must remain central to any remediation effort.

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